S2 EP16 Foundation Scan: 90% Fewer Service Calls and 5% More Sales

Intro to the Foundation Scan Technology

The world of construction and foundation repair is evolving, and technology is at the forefront of this transformation. Foundation Scan is a revolutionary software developed by Brian Lockhart that aims to redefine how contractors, home inspectors, and engineers approach and manage foundation issues. This article delves into the capabilities of Foundation Scan, the challenges in getting contractors to use the technology, and the transformative impact it has on the industry.

Improving Foundation Repair with Technology

Foundation Scan is a software suite developed by Point Data Incorporated, which was conceived and brought to life to cater to the specific needs of contractors and homeowners alike. The key function of Foundation Scan is to visualize complex data and translate it into easy-to-understand reports. Brian’s background in foundation repair allowed him to see firsthand the necessity of clear communication between contractors and customers, especially when dealing with intricate foundation issues.

Understanding the Initial Challenges

Brian notes that one of the initial hurdles was convincing contractors to utilize the technology. Many contractors feared that sharing detailed data with clients might point out flaws in their work or increase warranty claims. However, Brian reassures that Foundation Scan provides factual data not opinions. This distinction is important because it builds trust with clients, fosters cooperation in solving the issue, and mitigates service calls significantly.

A Game Changer for the Industry

Foundation Scan simplifies the process of visualizing foundation issues. It offers diverse tools like heat maps, which make it easy for clients to understand the status of their foundation. The color-coded system (red for bad, green for good) aids in quick comprehension and highlights the areas that need immediate attention.

The Technical Side of Foundation Scan

The Genesis of Foundation Scan

Brian’s experience digging holes and managing foundation repairs became the foundation upon which he built this innovative tool. Initially used as a joke (‘PhD’ – Professional Hole Digger), this playful branding gave rise to a serious endeavor to improve the industry’s approach to foundation repair. Foundation Scan aids in visualizing the data accurately and presenting it professionally to clients.

Data Visualization and Reporting

What sets Foundation Scan apart is its ability to streamline data collection and report generation. By using digital lasers and mobile devices, contractors can generate detailed 12-page reports on-site. These reports offer an in-depth analysis of various points, floors, and areas within the building, ensuring that the data is precise and useful.

Reducing Warranty Claims and Enhancing Trust

The technology significantly reduces the need for service calls by providing a clear visualization of potential issues and ensuring accurate benchmark data is captured. This repeatability and reliability have helped Brian’s company to address warranty calls effectively and maintain client trust. By demonstrating the stability of previous repairs, Foundation Scan acts as a safeguard against unwarranted claims and highlights any new developments accurately.

Practical Applications and Benefits of Foundation Scan

Training and Equipment Recommendations

To ensure the effectiveness of Foundation Scan, proper training and equipment are essential. Brian recommends using digital lasers or zip levels for accurate data collection. Although initial setups with the earliest versions of this equipment were expensive, costs have decreased significantly, making these tools accessible and practical.

Tackling Common Problems

Brian shares a humorous yet insightful story highlighting the necessity of accurate data. For instance, incidents where clients kept adding jacks to underfloor spaces due to persistent complaints about floor leveling demonstrate clear gaps in communication. Foundation Scan eliminates such confusion by providing data-backed evidence of what needs fixing.

Expanding Market Reach

Home Inspectors and Litigation Support

Foundation Scan’s visual and data accuracy have proven beneficial beyond just contractors. Home inspectors and litigation cases have increasingly relied on Foundation Scan to provide clear evidence and support claims. For example, in a case involving warranty issues where the client suspected ongoing foundation problems, Foundation Scan validated the repairs and prevented unjust claims.

Sales Tool

Apart from being an excellent warranty tool, Foundation Scan excels in sales. Data-driven reports increase closing percentages as customers can see the exact issues and understand the necessity for repairs. Brian’s experience shows that contractors who adopt Foundation Scan increase their service call efficiency and customer satisfaction.

Future Development

The road map for Foundation Scan includes expanding its usage in new home construction to benchmark initial conditions and monitor them over time. The software is not just a tool but a potential industry standard that could transform how foundation repairs are approached globally.

Conclusion

Foundation Scan exemplifies how technology can enhance traditional industries by providing clear, trustworthy data and visualizations. It empowers contractors to perform their jobs effectively, reduces unwarranted service calls, and increases customer satisfaction through transparency. For contractors, engineers, and home inspectors looking to elevate their service quality, Foundation Scan is a worthwhile investment that promises significant returns in efficiency and trust.

If you're in the foundation repair industry or related fields, adopting Foundation Scan can revolutionize your approach to client relationships and project management. Visit Foundation Scan to explore more about this transformative technology and see how it can contribute to your business's success.